ace68's Privacy Policy

1 Introduction & Scope

This privacy policy applies to all services, websites, and mobile applications of the ace68 online gaming platform. By creating an account on ace68, playing any game, or using our services, you are considered to have agreed to the terms of this policy.

ace68 is committed to ensuring a safe and reliable online gaming environment for users in Bangladesh. We believe that respecting user privacy and maintaining the highest standards of data protection are the core foundation of an honest and trustworthy platform.

This policy has been drafted in alignment with Bangladesh's applicable digital security and data protection guidelines. If you have any questions, you can contact our support team directly.

2 What Types of Information We Collect

We collect various types of information during registration and use of the ace68 platform. This information is used to improve service quality and ensure the security of your account.

Personal Identification Information

• Full name and date of birth (for age verification)
• Active mobile number and email address
• National ID card or passport details (for KYC verification)
• Residential address

Financial & Transaction Information

• bKash, Nagad, Rocket, Upay mobile banking account numbers
• Bank account details (where applicable)
• Deposit and withdrawal history
• Transaction amounts and timestamps

Technical & Usage Information

• IP address and device type
• Browser type and operating system
• Cookie and session data
• Browsing and gaming activity logs on the platform

3 How We Collect Information

ace68 collects information through various methods. The main methods are outlined below:

Direct Collection

You provide information directly when completing a registration form, going through the account verification process, contacting customer support, and completing financial transactions.

Automatic Collection

While you use the ace68 platform, certain information is collected automatically through cookies, web beacons, and similar technologies. This information helps monitor technical performance and improve service quality.

Through Third Parties

For identity verification or fraud prevention, we may receive information from trusted third-party service providers. However, this is done solely for your protection.

4 Purpose of Using Information

ace68 uses collected information for the following purposes:

• Account management and verification: To complete the registration process and confirm age (21+ verification).
• Financial transaction processing: To complete deposit and withdrawal requests quickly and securely.
• Fraud prevention: To detect suspicious activity and ensure account security.
• Customer support: To resolve your issues and respond to support requests.
• Platform improvement: To analyze user experience and improve service quality.
• Responsible gaming: To monitor unusual gaming behavior and assist users.
• Legal compliance: To comply with applicable laws and regulations.

5 Data Storage & Security

ace68 uses the latest technology to protect your information. Our security measures are described in detail below:

SSL Encryption

All data transmission on the ace68 platform is protected by 256-bit SSL (Secure Socket Layer) encryption. This means every piece of information sent from your browser to our servers remains fully encrypted and cannot be read by any third party.

Database Security

User information is stored on secure, access-controlled servers. Sensitive data such as passwords are never stored directly — they are kept in hashed form only.

Data Retention Period

Information is retained for a specified period while the account is active and also after it is closed, in accordance with applicable legal obligations. Financial transaction records are retained as required by law.

6 Sharing Information with Third Parties

ace68 never sells your personal information or shares it with third parties for marketing purposes. However, information may be shared in the following limited circumstances:

• Payment processors: Information necessary to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfers is shared with the relevant payment institutions.
• Identity verification services: Information necessary to complete the KYC process may be shared with trusted verification organizations.
• Legal authorities: Information may be provided upon a court order or a legitimate request from a government agency.
• Technology partners: Technology service providers required for platform operations may access information only in accordance with their agreement and while maintaining confidentiality.

When sharing information with third parties, ace68 ensures that they also follow equivalent privacy and security standards.

7 Cookies & Tracking Technologies

The ace68 platform uses cookies to operate smoothly and improve user experience. Cookies are small text files stored on your device.

Essential Cookies

These cookies are essential for the basic functioning of the platform. They are used to maintain login sessions, perform security checks, and remember language preferences. These cookies cannot be disabled.

Analytical Cookies

General information such as which pages are viewed most and how long users spend on the platform is collected. This helps ace68 improve its services. These cookies do not reveal your identity.

Most browsers allow you to change cookie settings. However, disabling cookies entirely may cause some features of ace68 to not work properly.

8 User Rights

As a user of ace68, you have several important rights regarding your own information:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request the correction of inaccurate or incomplete information.
• Right to deletion: In certain circumstances you may request that your information be deleted, however information required to fulfill legal obligations may be retained.
• Right to data portability: You may request your information in a commonly readable format.
• Right to object to processing: You may object to the use of your information for specific purposes.

To exercise these rights or to submit a related request, please contact our support team.

9 Protection of Minors' Information

ace68 strictly prohibits registration and gaming by anyone under the age of 21. Our platform is for users aged 21 and above only.

Age verification is in place during the registration process. If we find that a minor has created an account, that account will be closed immediately and the associated information will be securely deleted.

We urge parents and guardians to ensure that children and underage members of your family are not able to access online gaming platforms.

10 Policy Changes & Updates

ace68 may update this privacy policy from time to time as needed. You will be informed of changes in the following ways depending on the nature of the change:

• For significant changes, a notice will be sent to the registered email address.
• For minor changes, the "Last updated" date on this page will be revised.
• A notification may be shown after logging in.

Continued use of ace68 after an update will be considered as your agreement to the new policy. Therefore, it is recommended that you visit this page regularly.

11 Contact & Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, the ace68 support team is always ready to help. Ways to contact us:

Our support team is active for you every day of the week, every day of the year. Any privacy-related complaint received will be addressed as quickly as possible.