ace68 Help Centre
ace68 Frequently Asked Questions
Find clear and detailed answers to the most common questions from Bangladeshi players — from accounts to payments.
We created this FAQ page to make your experience at ace68 as smooth as possible. What are the VIP membership benefits, how do you deposit via bKash or Nagad, what should you do if you forget your password, and which tools are available for responsible gaming — detailed answers to all of these are below. If you cannot find your question, contact us directly via our 24/7 live chat or email.
All Questions in One Place
Section 1
Detailed Q&A
VIP Benefits
ace68 has three VIP tiers — Bronze, Silver, and Gold. Bronze members receive up to 0.3% cashback per week. At the Silver tier, the weekly cashback increases to up to 0.7%. At the highest Gold tier, members can earn up to 1.0% cashback per week. Every tier includes personalised service and exclusive offers.
VIP tier upgrades are based on your gaming activity — playing regularly and staying active on the platform is the key. The more time and engagement you put into ace68, the sooner you can move up to the next tier. Contact our live chat to find out about specific thresholds.
ace68's weekly cashback is calculated at a set rate based on your total bets for that week. Gold members can receive up to 1.0% back. At the end of each week, cashback is automatically added to your account balance. Contact support to find out the exact calculation date and time.
Yes, ace68 VIP members may get access to special promotional offers, early access, and priority entry into selected tournaments. Gold tier members enjoy the highest level of benefits. Contact us via live chat to find out which events are currently available.
If you are inactive for an extended period or violate platform policies, your VIP tier may be reviewed. Staying active by playing regularly removes this risk. For specific terms, check our terms and conditions page or ask support.
How to Make a Deposit
ace68 currently supports five payment methods — bKash, Nagad, Rocket, Upay and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit is ৳300 for any method.
The minimum deposit amount at ace68 is ৳300 for every payment method. Whether you use bKash, Nagad, Rocket, Upay, or bank transfer, the limit is the same. Deposits below this amount are not possible, so please confirm the amount before starting a transaction.
Log in to ace68, select the "Deposit" option from the dashboard, and choose bKash as the payment method. Send the required amount to the ace68 bKash merchant number shown on screen. Save the payment reference number. The funds are usually added to your account within a few minutes.
First, confirm the transaction ID in your bKash or Nagad app. Then contact ace68 live chat with that ID and the deposit amount — our support team is online 24 hours a day, 7 days a week. Some network delays can take 15–20 minutes.
ace68 does not charge any deposit processing fee. However, your payment service provider (such as bKash or Nagad) may apply a small charge according to their own policies. This charge is outside ace68's control, so it is worth reading the guidelines in the relevant app.
Account & Login
Click the "Forgot password?" link on the ace68 login page. Enter your registered mobile number or email and an OTP or reset link will be sent to you. Use it to set a new password. If you have trouble, email [email protected] directly or come to live chat.
Create a strong password — at least 8 characters, combining uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Usernames are generally 6–15 characters long and can only use English letters and numbers. For your security, do not share your password with anyone.
No. Each person is allowed only one account at ace68. Attempting to open multiple accounts may result in all accounts being suspended and balances being forfeited. This rule is strictly enforced to ensure fair play and platform security.
Your account may be temporarily locked due to repeated incorrect password attempts. Wait a while, then try again. If the issue persists, contact ace68 live chat or email [email protected] and verify your identity using your registered mobile number or email.
Contact support to close your account. It is advisable to withdraw any available balance before closing. If you want to take a temporary break as part of responsible gaming, cooling-off and self-exclusion options are also available — details are in the section below.
Limits & Controls
Cooling-off lets you take a break from gaming for a set period (such as 7 or 30 days). Self-exclusion gives you the option of a long-term or permanent break. To activate either, contact ace68 support — send a request via live chat or to [email protected] and action will be taken immediately.
Some common warning signs include: spending more than your budget, placing more bets to chase losses, neglecting family or work, lying about your gaming, and feeling like you cannot stop. If you notice these signs in yourself, please contact ace68 support or visit the responsible gaming page.
Yes. You can set a personal deposit limit through ace68 support. Daily, weekly, or monthly limits are all possible. This is an important part of responsible gaming and ace68 always encourages players to make use of this feature.
ace68 is for players aged 21 and above only. Age is verified when opening an account and ID may be required if needed. Keeping minors away from gaming is our ethical responsibility.
ace68 is a safe and responsible platform. Our support team can analyse your transaction history and gaming patterns and provide guidance when needed. If you feel there is a problem, let us know via live chat or email — we are here for you. Read the responsible gaming page for more details.
Have more questions?
The ace68 support team is ready for you seven days a week, twenty-four hours a day. Get in touch in Bangla or English.
Live Chat
For instant help, log in to ace68 and use the live chat widget. Active 24/7.